This comprehensive site has been created to provide you with easy to understand information about our products, policies, and guarantees to help you make informed choices about which products to purchase, how to use them, and what information you are expected to provide us with.
Our Policies Page details how we treat each issue regarding, customer service, shipping, privacy, warranties, returns, disputes, liability, safety, and all other products and services while shopping at Sawcutting Specialties.
We are pleased with the trust you place in us and our responsibility toward privacy protection. Under no circumstances will Sawcutting Specialties, Inc. sell or share any private or confidential information with any source what so ever. Nor will we save your private and confidential information unless you specifically request us to do so for convenience in order to expedite future transactions.
For information and advice on how to help your business stay protected online, feel free to contact us at 1-888-795-0777.
This comprehensive site has been created to provide you with easy to understand information about our products, policies, and guarantees to help you make informed choices about which products to purchase, how to use them, and what information you are expected to provide us with.
Our Policies Page details how we treat each issue regarding, customer service, shipping, privacy, warranties, returns, disputes, liability, safety, and all other products and services while shopping at Sawcutting Specialties.
Cancellations can be made at any time up to the point of payment processing. Once payment has been processed, cancellations are not permitted because the Shipping Label has been paid and printed, and consequently is not reversible. You may receive refunds on the products per our return policy, however the shipping fee will be deducted from the refund.
All items sold at Sawcutting Specialties are warranted either by the manufacturer or by us. Not all items are warranted by a manufacturer. Generic and import diamond products generally have no warranty other than our 15 Day Satisfaction Guarantee. All major US and Worldwide Manufacturers do offer comprehensive warranties depending on the type of tool purchased. You will receive the warranty with the piece purchased or you can view it at the Manufacturer’s website. Gas and electric saws may also refer you to the engine or motor manufacturer for motor issues and the term of coverage can vary by machine as well. Regardless, any product you purchase from us will be unconditionally warranted per the limits of the piece. You will find that our warranty on tools and equipment is equal to or exceeds any warranty for the same product offered by anyone else. That is a GUARANTEE.
Where specified, warranties will be assumed first by the manufacturer as written. Where not specified, all merchandise will carry a fifteen- (15) day satisfaction guarantee/warranty offered by us, Sawcutting Specialties. After fifteen- (15) days from the date of delivery, no claims or grievances shall be recognized other than applicable Manufacturer Warranties. We reserve the right to refuse any sale at our discretion.
STANDARD PURCHASE/RETURN POLICY AND PROCEDURES-
15 Day Satisfaction Guarantee- It is simply this: If you diligently try to understand your shopping cart choices and order the product best suited for your application and budget, we in turn will accept it back for exchange or refund if it turns out wrong, with the following conditions and exceptions:
During the fifteen- (15) day warranty/guarantee period, any disputes, grievances, claims, differences, shortages, price corrections or adjustments will be recognized and mutually adjusted. However, any claim must be filed and documented within that same fifteen (15) days, by telephone, in person, or by e-mail to be considered, adjusted or warranted. Otherwise the purchase as originally written shall be the legal document and final exhibit. You the customer, agree to honor the invoice as written, and lose all further rights toward claim or grievance adjustments.
Purchaser shall pay for all related costs including shipping fees to and from, re-stock fees and any other tangible expenses if an order is cancelled after it has already been shipped. We reserve the right to refuse any sale at our discretion.
I know this all sounds like Jonny Cocheran wrote this, but lets face it, there has to be a reasonable time frame to where problems get resolved. Things happen and if they do, lets communicate and lets get it worked out while it is fresh in our minds. We make mistakes and we stand behind our reputation to correct our mistakes, and most importantly we want you to come back and shop again. If we burden you with needless costs, we want to compensate you for those costs, and we would only expect the same from you in return. We will work it out.
We are not a manufacturer and we assume no responsibility or liability for any damage or injury to any person, pet, structure, object, public or personal property, etc. that may have been created by a product purchased from us.
It is up to the user to study and understand the safe operations of any product prior to it’s use, and only after the users understanding, these products are to be used at the users own risk. This includes their understanding of all relative and applicable ANSI and OSHA regulations and safety guidelines, and this information when pertaining to our products is either furnished by us or our manufacturer with the product when shipped, or available from us upon request, or directly through OSHA or ANSI. We highly recommend that the information and user guidelines be acquired by ANSI and OSHA so there is no confusion as to the safe operation requirements of any product. For these and other reasons, we reserve the right to refuse any sale.
BE SMART, BE AWARE, BE SAFE.
All cutting and grinding products emit debris, chips, sparks and dust or slurry.
Never cut or grind without an approved safety guard in place.
Always wear PPE- Safety glasses/goggles, hearing protection, a dust mask or an approved air cleaning process (See OSHA Final Rule 2018). Wear gloves and work in an area that does not expose other people, pets, etc. to these hazards. Cover your body and arms with a shirt or apron. Wear boots to protect your feet from any kick back or flying debris. Always expect the worst and hope for the best.
Do not emit sparks, debris, dust, slurry, etc. towards any material that can be damaged by dust or water, or subject to fire hazard.
Slurry and cutting dust contain silica and can be a cause of silicosis (lung fibrosis caused by the inhalation of dust containing silica) and other respiratory illness. Always protect your lungs. See OSHA Final Rule 2018.
Slurry water and dust emitted will be the same color as the material being cut and could harm, stain, or embed into existing surfaces and structures that is not of the same consistency or color, and once dried or settled may be very difficult or impossible to remove. You should make the determination to remedy this issue prior to use and protect existing structures and surfaces accordingly. You will be glad you did.
Mixing water with electricity is dangerous, always use a GFCI breaker when cutting with an electric tool and using water. Use common sense, keep the cords out of puddles. Wear rubber boots and keep feet dry. Refer to your safety program with all electric tools.
If you are uncertain of what you are doing, get the answer you need prior to starting your project. Remember you are obligated to meet all pertaining OSHA and ANSI specifications, and comply with your written Safety Program, while using these and all other tools. You may call us for direction, perhaps we can help, perhaps we can’t, but we are happy to try.
Always inspect your diamond tool prior to use each and every time you use it. Check for wear, cracks in the blade core, or any other physical damage. Do not use the product if you find a problem. Cease usage if a wobble, vibration, or an unusual noise develops.
We are here to help, call anytime you have a question or if you desire further information. We can help you acquire MSDS and Product Data sheets upon request. We cannot guarantee we will know the answer to everything but we will certainly do our best to help.
All cutting and grinding discs spin at high R.P.M. All wheels, blades, discs and bits have been pre-spun at the factory to assure balance and accuracy free from vibration, wobbles and defects.
It is important that you use a machine that is capable of maintaining this same accuracy. Do not use machines with old or loose bearings, screw nuts or belts.
When using a grinder or polisher, always use the bottom or inner flange that came with the tool. This is the only guaranteed method to assure accuracy with these tools. The diamond tool you received from us will not perform to specifications unless this specification is met, nor will the tool be warranted because if used initially out of balance or round, the tool will be damaged by it’s incorrect usage, not by factory defect, and hence cannot be warranted.
A diamond tool is not balanced until seated and torqued down on to a perpendicular base. This can only be achieved with the use of the factory engineered inner flange or a few various precision washers and spacers. Unless you have documentation that a washer is precise, you are only guessing. That is why we recommend the Manufacturer’s inner flange only.
Address: 4224 W. Chinden Blvd.
Garden City, ID 83714
Phone: 208-381-0328
Toll-Free: 888-795-0777
Email: info@sawcuttingspecialties.net